Testimonials
Founded in 1995, Custom Payroll Services has grown to be one of the most successful independent payroll providers in the Mid-Atlantic region. The reason is clear. We provide the highest level of customer service, supported by the very best in today's technology. Our 98% customer retention rate speaks to the commitment we give to each and every relationship.
"We started using Custom Payroll Services in 2003. It was an excellent experience. We had great customer service from everyone and they were always willing to go the whole nine yards for us. For an unrelated business reason three years later, we decided to bring our payroll in house but found it to be much harder than we expected. In less than a year we came right back to Custom Payroll. I would recommend them to anyone looking for a great payroll provider."
Executive Vice President
Security Services
Client since 2003
"I truly appreciate Custom Payroll's personable, one-on-one customer service. They are always helpful in providing information and advice concerning our intricate payroll-reporting needs. Their spirit and willingness to collaborate has been above and beyond the services provided by the nationally known company we previously used."
HR Specialist
Public Library
Client since 2006
"Custom Payroll has been my payroll service for 10 years. Not only do they always give me excellent service and quick answers to my questions, but they sometimes catch my errors and call to confirm the appropriate action to be taken. I would not consider changing to another payroll company."
CFO/Vice President
Engineering Firm
Client since 2000
I would like to express my thanks to your staff for their knowledge and the professional manner that they work with our company. Over the past few months, we have been able to introduce two mammoth projects to our company with their help. Custom Payroll Services was able to provide our associates with benefit leave balances printed on checks, along with an innovative process of importing payroll data into accounting software. This innovation maximizes time and efficiency in recording payroll entries. Your entire staff is always available to assist us and they have provided us with world-class service.
Payroll and Ledger Accountant
Fitness Center
Client since 1998
We've been on Custom Payroll Services Time Systems for a few years. Before we had to input our timesheets manually, which took hours with 200 employees. Since using Time Systems, we've cut the amount of time we have to spend doing payroll timesheets at least 75%. With Time Systems, you select the pay period, make the adjustments you need and it's done. Our managers can check times on a daily basis. This is a real advantage since you don't have to wait until the end of the month to make adjustments. For us, the immediacy and accuracy are the great features. There's no way we would ever go back to a manual system.
HR Manager
Retail Chain
Client since 1996
I wanted to drop a note to let you know how helpful your staff was today. Even though I can walk around Millennium fairly comfortably, I often forget steps which I don't use frequently. Your staff was able to calmly re-direct us and get us back on track. It's easy to complain when a job doesn't get done but often we don't appreciate when communication goes smoothly with positive results. Great job!
Regional Director of Human Resources
Long Term Care
Client since 2009
We find you and your staff to be extremely professional and attentive. We are very happy we made the decision to move away from ADP. Thanks for everything.
President - Professional Services
Medical Practice
Client since 2006
I just wanted to take the time to convey our thoughts regarding the service provided by Custom Payroll Services. Your staff is courteous, professional and committed to addressing any concerns or issues we might have. We look forward to working with you for years to come.
Finance Director
Private School
Client since 1996
As our company has grown you have adapted to our changing size and requirements with ease. We value our business partnership and the commitment of you and your staff.
Payroll Coordinator
Heavy Equipment Distributor
Client since 2007
This letter is just a short note expressing our satisfaction and gratitude for the excellent level of service provided by Custom Payroll. Whenever we have called for assistance, the staff has been very helpful and kind. I want to personally thank you and commend you for your professionalism and patience.
Office Manager
Record Retention Services
Client since 2004
Working with Custom Payroll has made my job a lot easier. Your products are easy to use and processing payroll is much faster and simpler now. We like the ease of transmitting our files electronically.
Practice Administrator
Medical Practice
Client since 2001
The staff at Custom Payroll is always willing to go above and beyond the call of duty when the situation calls for it. You provide the kind of customized service that you are not going to get from a national provider and it is truly appreciated!
Finance Director
Health Services
Client since 2000
I view Custom Payroll Services as a partner who is reliable, responsive and consistently willing to listen. I know I can count on you to help me take care of my business and my people.
President
Equipment Retailer
Client since 1996
The service we get from Custom Payroll is truly customized to our unique needs. Your flexible solutions help us easily manage the payroll process and you provide us with the tools we need to drill down to the core issues that impact our bottom line.
Financial Director
Equipment Retailer
Client since 1996
I am sure it was no easy task to bring our company on board so quickly and with so few problems. A major accomplishment! You should be proud. There are few organizations that actually deliver. Clearly Custom delivers. Thank you again.
CFO
Long Term Care
Client since 2008